Equipment warranty and installation support
Check the terms for your exact equipment and ask for written installation terms before booking.
Equipment purchased from SecurityWholesalers
Check the warranty and returns information on the listing for the exact product. Keep your order number, model number and proof of purchase.
Installation and handover
Confirm the scope, labour warranty and response arrangements in writing with your installer. Ask who to contact for faults and what is included in commissioning and handover.
Record what was tested
Keep the model numbers, invoice and commissioning checklist together. For CCTV, record the tested views and retention settings. For an alarm, list each tested zone and the alert recipients. This gives the installer or retailer a starting point if a fault occurs.